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The customer satisfaction on the product (conformance and fitting) and on the service (punctuality and flexibility), represent the primary target of Insit Industria SpA.
The customer satisfaction is based : on the customer requirements, expressed and indeterminated ;on all internal resources and facilities ; on the efficient communication.
The continuous improvement on the processes, on the products,on the service, in considered fundamental towards the customer.
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In order to increase the own competiveness, Insit Industria SpA intend improve the processes - efficiency by :
- costs,scrap and waste reduction
- optimization of compounds and working schedules
- ridefinition and optimization of production personnel job descriptions
- the optimization of ratio between production workers and offices workers, relating to the turnover
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The first target of Insit Industria SpA is the absolute respect of legal and others requirements applicable, in strict relation with the environmental aspects, risks and hazards that impact with the occupationals health and safety.
The management of systematical review of legal requirements applicable will enable at Insit to determine any potential gaps in the system, in order to proceed a continuous improvement process.
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The commitment of top management is oriented to spread awareness about environmental , health and safety systems .
This activity involve all personnel of Insit Industria SpA, all suppliers and all visitors about risks and hazard informations , behaviour rules, machinery, tools and materials management by documentation , norms and procedures shared.
The analysis and controls on process performances by appropriate indicators will permit to make prevention to environment and accident by an effort to a continuous improvement, in order to identify all technological and organizational improvements for reduce energy consumptions , scrap , waste , oil and powder leakage and any risks for personnel.
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INDICATORS
- Measurement of customer satisfaction
- N° of claims
- p.p.M. rejected from the customer
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INDICATORS
- Measurement of efficiency indicator (RxE1xE2)
- Measurement of maintenance efficiency indicator
- Measurement of quality costs
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INDICATORS
- Record review of legal requirement
- Record review of environmental aspects and risk evaluation
- Training activity (hours) and personnel involvement in order to improve your awareness
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INDICATORS
- Monitoring of process following the environmental / safety requirements
- Monitoring of energy consumptions and waste management
- Monitoring, analysis and environmental maesurements
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